Privacy policy

This Privacy Policy describes how Black and White Nutrition ("we", "us", or "our") collects, uses, and protects your personal information when you visit www.blackandwhitenutrition.com, make a purchase, or otherwise communicate with us. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Personal Information We Collect

Information you provide directly

  • Contact details: name, billing and delivery address, email, phone number
  • Order information: products purchased, payment confirmation, delivery details
  • Account information: username and password (encrypted)
  • Communications: enquiries you send to our customer support

Information collected automatically

  • Device and browser information
  • IP address
  • Usage and interaction data
  • Cookies and similar technologies

Information from third parties

  • Payment processors and delivery partners
  • Analytics and marketing providers
  • Shopify, as our e-commerce platform provider

How We Use Your Information

  • Processing orders and payments
  • Arranging delivery, returns, and refunds
  • Providing customer support
  • Improving our website and services
  • Marketing and advertising, within applicable legal limits and with consent where required
  • Security and fraud prevention
  • Meeting our legal obligations

Sharing Your Information

We share personal information only where necessary, with service providers (payment, delivery, IT, analytics), with Shopify as our platform, with marketing partners where applicable, and with public authorities where required by law. We do not sell your personal information.

Cross-Border Transfers

Some of our service providers may process data outside South Africa. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with POPIA.

Your Rights Under POPIA

  • The right to access the personal information we hold about you
  • The right to request correction or deletion of your information
  • The right to object to processing
  • The right to withdraw consent at any time
  • The right to lodge a complaint with the Information Regulator

Supervisory Authority

Information Regulator (South Africa)
Website: inforegulator.org.za
Email: enquiries@inforegulator.org.za

Contact

For any privacy-related request, contact us at onlinesales@blackandwhitenutrition.com or +27 21 551 0042.

Brand Black and White Nutrition
Address Meerendal Wine Estate, Vissershok Road, Durbanville, Cape Town, Western Cape, 7551, South Africa
Email onlinesales@blackandwhitenutrition.com
Phone +27 21 551 0042
Support Hours Seven days a week, 08:30 – 17:00 (SAST)
Response Time Within 1 business day